A customer can exchange a product within 7 days in case of any kind of dissatisfaction. To exchange the product following conditions need to be fulfilled:
1. The identification tag (if any) that is attached to the jewellery is not removed.
2. The jewellery has not been altered – for example, we do not accept returns of rings that have been resized or of jewellery with any sort of alteration.
3. The jewellery is returned in all its original packaging and with its originality in resalable conditions.
4. It is ensured that the outer packaging is sufficient to protect the jewellery in transit.
A person from Sequel Logistics will come to collect the product.
A customer can cancel the order before the dispatch of the product. In case of cancellation of order, full amount will be refunded. After the dispatch from our store, the customer is not liable to cancel the order.